Category: Chapter 9 – Service as the Core Offering

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Marketing the Unknown: The Surprise Trip Trend

With the COVID-19 pandemic preventing opportunities for travel, the travel and tourism industry has seen the rapid emergence and growth of several travel trends as people can now follow-through on their vacation dreams and book trips. These trends include traveling to see a concert, making more sustainable vacation choices, and looking for unique, once in a lifetime trips as opposed to more common and mainstream tourist destinations. This last trend has led to an increase in “surprise travel”.

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Marketing With a Message: Certified B-Corporations

In today’s business environment, there has been an increase in the number of businesses who have become Certified B-Corporations, or B-Corps. In order for a B-Corp to be successful in fulfilling its specific social and environmental missions, they must also be successful in turning a profit. And in order to attract investors, customers, and other important partners, a B-Corp must have a strong marketing team to convey what differentiates their business from other for-profit competitors.

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the swift effect

It is no surprise that Taylor Swift is easily the biggest name in anyone’s ears in today’s time – whether with adoration or discontent. Her Eras Tours has been transformative for communities throughout the United States. Post-pandemic surge, citizens are craving social experience and to be out and about. With this groundbreaking tour that highlights over a decade of her musical transformation, Swifties and communities alike are going feral for the coveted Taylor Swift tickets. The process of even attaining a ticket is elaborate and difficult, and with a sprinkle of luck you may score one of these golden tickets (1). She has a successful merchandise store that sells coveted items along with her musical album drops. She is currently re-recording each of her albums. This allows her to stay extremely relevant in mainstream media and unveils the “Taylor’s Version” that also releases vault tracks of songs she did not release in the first drop years before. This creates a craze and excitement around Swift’s music and overall strength as a female artist to stand up for herself, which creates an inspiration to many generations.